Change your router password.

Most routers and modems have a generic password assigned to the devices. We recommend changing it by creating a secure password using the following criteria:

  • A password with 12 characters or more
  • A mixture of letter and numbers
  • A mixture of UPPERCASE and lowercase
  • If possible, at least one symbol (ex: !@#$%^_&*=-+)
  • No spaces

Be sure to write down your new password and store it in a safe place, in case you ever need it in the future. Clearly indicate what characters are CaPitaliZed and what are 1numbers.


Option 1 - Self-Service

   Comcast Xfinity Instructions     See “Change Your Wireless Gateway Admin Tool Password”   Or call Comcast at 800-934-6489

Comcast Xfinity Instructions

See “Change Your Wireless Gateway Admin Tool Password”

Or call Comcast at 800-934-6489

   Verizon Instructions     See “Change router login password”    Or call Verizon at 800-837-4966

Verizon Instructions

See “Change router login password” 

Or call Verizon at 800-837-4966

   RCN Instructions     Search for "Router password change"   Or call RCN at 800-746-4726

RCN Instructions

Search for "Router password change"

Or call RCN at 800-746-4726


Option 2 – Engage OunceIT

   Email OunceIT support    Or call us at 617-600-4605 ext. 2

Email OunceIT support

Or call us at 617-600-4605 ext. 2

We realize this is something most people never do on their own. If you want our help to make these updates, reach out to us and we’ll open up a support ticket for one of our OunceIT technicians to guide you ASAP.